How do I get help during alphaScreen setup?
Contact alphaSource at info@alphasourceai.com with your company name, buyer email, and a brief description of the setup issue.
alphaScreen Support
alphaScreen support and setup help
Public guidance for setup help, account access, memberships, billing, first-role prepay, role creation, candidate links, agreement recovery, and support contact.
Last updated: June 2026
Contact support
Email info@alphasourceai.com with your company name, buyer email, role name if relevant, and a short description of the issue. Do not send passwords, setup tokens, or private candidate details unless support specifically requests them through an approved channel.
Setup help
Use support when the buyer cannot finish account setup, does not know the next step after checkout, or needs help understanding the first role workflow.
Account and password setup
If a setup email does not arrive, check spam or junk first, then contact alphaSource with the buyer email and company name.
Memberships, billing, and first-role prepay
Support can help explain membership cadence, role fees, additional interviews, and first-role prepay status. Billing access remains limited to authorized account users.
Role creation and candidate links
For role setup or candidate link issues, include the role name, candidate email if relevant, and a short description of the problem so support can triage the workflow.
Agreement and checkout recovery
If agreement signing or checkout is interrupted, return to the original buyer email flow when possible or contact support with the buyer email and approximate signup time.
Security and privacy questions
Use the public security and privacy pages for high-level review. Specific legal, privacy, or security questions can be routed to alphaSource support before purchase.
Common setup and recovery questions
These answers are for buyer and account setup support. Product and workflow questions are covered in the main FAQ.
What should I do if the account or password setup email is missing?
Check spam or junk first. If it still is not available, contact support with the buyer email and company name so alphaSource can review the setup status.
How do I get help with membership or billing questions?
Use the support contact with your company name and buyer email. Billing and agreement details are handled through authorized account and support workflows.
What if first-role prepay does not appear when opening the first role?
Contact support before opening another paid role. Include the buyer email, company name, and whether first-role prepay was selected during signup.
What should I include when reporting candidate link issues?
Include the role name, candidate email if relevant, what the candidate saw, and whether the candidate checked browser permissions or retried the link.
What if the agreement or checkout step gets stuck?
Refresh once and use the original buyer email flow if available. If the issue continues, contact support with the buyer email and approximate signup time.